This privacy policy has been compiled to better serve individuals who are concerned about how their Personally Identifiable Information (PII) is used online.

PII, as defined under U.S. privacy and information security law, refers to information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Please read our privacy policy carefully to understand how we collect, use, protect, and otherwise handle your personal information in accordance with our website.

This policy applies to our various websites operated under the company name Tourist Information Centre Co. Ltd.

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What personal information do we collect?

When ordering or registering on our site, you may be asked to enter the following information:

• Name
• Email address
• Phone number
• Travel information
• Other details to help improve your experience

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When do we collect information?

We collect information from you when you:

• Register on our site
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Enter information on our website

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How do we use your information?

We may use the information we collect from you when you register, make a purchase, subscribe to our newsletter, respond to a survey or marketing communication, browse the website, or use certain site features in the following ways:

• To personalize your experience and deliver the type of content and product offerings you are most interested in
• To improve our customer service and respond to your requests
• To send periodic emails regarding your order or other products and services
• To follow up after correspondence (live chat, email, or phone)

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Newsletter

Websites concerned

• coolasiatravel.com
• chiang-mai-trekking.com
• coolguesthouse.com
• trainthailande.com

Data collected

• First name
• Email address
• IP address

How we collect it

Through a subscription form.

Retention period

13 months.

Where it is stored

• On our own servers (deleted after 13 months)
• On our provider getresponse.com servers until you unsubscribe.

Purpose

To send our newsletter.

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Contact forms

Websites concerned

• coolasiatravel.com
• chiang-mai-trekking.com
• trainthailande.com
• thongelephantsanctuary.com
• elephantsanctuarythailand.com

Data collected

• First name
• Last name
• Email
• IP address
• Message content

Retention period

13 months.

Storage location

On our servers.

Purpose

To respond to your request.

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Sales forms

Websites concerned

All our websites offering products or services for sale.

Data collected

• First name
• Last name
• Email
• Hotel name
• Number of adults and children
• Selected activity date
• IP address

Retention period

13 months.

Storage location

On our servers.

Purpose

To manage the service you purchased and provide the best customer experience.

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How do we protect your information?

We implement several security measures to maintain the safety of your personal information.

• Personal information is stored behind secured networks
• Access is limited to authorized personnel only
• Sensitive information is encrypted via SSL (Secure Socket Layer) technology

All transactions are processed through a payment gateway provider and are not stored or processed on our servers.

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Do we use cookies?

Yes.

Cookies are small files that a site or its service provider transfers